Anecdote: complexity - narrative - knowledge: Intervention design for complex issues. Shawn makes a nice distinction here about the difference between projects (with clear end results envisaged) and interventions (to create a disturbance allowing new and unpredicted patterns to emerge).

The Paradox of Choice: Why More Is Less - Barry Schwartz. He argues that more choice might make people do better, but it makes them less happy. They did research on speed dating, 8 minute dates, the first group with 20 dates in a night, the second with 10 dates. There were about twice as many couples that went on to date further in the group with 10 dates.... More choices mean (even if it's only subconscious) more regret about not having chosen the perfect option. I wonder what implications this has for knowledge management, information overload and workplace stress...

A Knowledge-Based Approach to Performance Excellence - Sveiby's analysis of knowledge based enhancements to the Baldridge performance excellence criteria.

Space SIG 9: The Role of Private & Public Spaces in Knowledge Management - 12 Aug 2003 The best of a range of articles I read in reviewing the design of physical office space to facilitate knowledge sharing for a science organisation.

Knowledge Management Resource Center: Case Studies in KM Some useful case studies from European and US organisations.

Steve Denning - Using Storytelling to Spark Organizational Transformation.
I missed Denning's event in Wellington in August due to snow. This presentation in part made up for it.

IBM Systems Journal: The new dynamics of strategy: sense-making in a complex and complicated world. Reviewed in gathering some info about social network stimulation.

Gotcha: Glossary

A good glossary of knowledge management terms.

business/organization:How to manage communities,light overseeing part way through the transcript of a talk by Larry Prusak about loose coupling and using a light touch in managing communities in organisations.

Is it DM or CM?

A good short description of the differences between document management and content management by James Robertson of Step Two Designs.

New Scientist - For want of a word

Article about evidentiality in an amazonian language called Tariana.